A spreadsheet may start as a simple lead list. Soon there are separate versions for sales, purchase, stock and accounts. WhatsApp groups become approval channels. Employees search old chats for customer commitments. Managers ask for reports that require someone to combine five files manually.

Choosing business software is no longer simply a question of buying an accounting package or subscribing to a CRM. As companies add teams, branches, sales channels, inventory, approvals and reporting needs, software starts influencing how efficiently the entire organisation works