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What is IVR Service and how can you use it for Your Business

What is IVR Service and how can you use it for Your Business

4/12/2019

What is IVR Service and how can you use it for Your Business

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What is IVR?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a company’s telephone system through voice prompts and keypad inputs. It enables customers to access information and services without the need for human operators, making the process efficient and cost-effective.

How Does IVR Work?

  1. Caller Interaction: A caller dials the IVR server, and the system greets them with a recorded message.
  2. System Execution: The system processes the selected options based on the caller’s input (via keypad or voice).
  3. Message Playback: Recorded messages are played back to the caller based on their selection.
  4. Response Collection: The caller makes selections, either by pressing keys or speaking, allowing them to navigate through the system.

Objectives of IVR

  1. Improve customer service satisfaction.
  2. Reduce the workload of human operators.
  3. Enhance operational efficiency and reduce costs by automating customer interactions.
  4. Allow businesses to operate 24/7 without needing to have staff available at all times.

Benefits of IVR for Companies

  1. Extended Availability: Companies can offer 24-hour customer service without requiring human staff.
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  • Cost Reduction: It reduces the need for many operators, saving on operational costs.
  • Message Repetition: IVR can repeat messages, avoiding operator fatigue and potential frustration for customers.
  • Caller Identification: IVR systems can record caller information (such as Caller ID) for future reference or marketing purposes.
  • Efficient Call Handling: IVR helps manage call queues, reducing customer wait times when agents are unavailable.

    • Additional Advantages of IVR:

    1. Income Generation: By offering extended service hours, businesses can engage with customers outside of traditional working hours.
    2. Customization: The system can be tailored to suit different types of services and updated with new information as needed.
    3. Control of Work Costs: IVR can reduce the number of human agents required, helping businesses control labor costs.
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  • Ability to Repeatedly Broadcast Messages: IVR avoids the need for operators to repeat information multiple times to customers, ensuring a consistent and efficient experience.
  • Recording Caller ID: IVR systems record caller information for future use, helping businesses manage and track customers effectively.

    • Want to Learn More?

    For more details or to purchase IVR services, you can visit: IVR Services in Jaipur.

    By integrating the IVR system, businesses can automate customer service, reduce costs, and offer round-the-clock support.